Refund policy
Return & Refund Policy
Last updated: May 23, 2026
At Aurera, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
30-Day Money-Back Guarantee
We offer a full 30-day money-back guarantee from the date of delivery. If you are unsatisfied with your purchase for any reason, you may return it within 30 days for a full refund — no questions asked.
Eligibility
To be eligible for a return:
- The item must be returned within 30 days of delivery
- The item must be in its original condition and packaging
- Proof of purchase is required
How to Request a Return
Email us at with your order number and reason for return. We will respond within 24–48 hours with return instructions.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping costs are non-refundable.
Damaged or Defective Items
If your item arrived damaged or defective, please contact us immediately at with photos of the damage. We will send a replacement or issue a full refund at no cost to you.
Non-Returnable Items
Items returned after 30 days of delivery are not eligible for a refund.